Return Policy

  1. Introduction

    • This Return Policy outlines the procedures and guidelines for returning products purchased from Navara, the online store operated by Smart Online Solutions Co., Ltd. (referred to as "the Company").

  2. Eligibility

    • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
    • Returns must be initiated within [number] days of the date of purchase.

  3. Initiating a Return

    • To initiate a return, customers must contact the Company's customer service team at [email address or phone number] to request a Return Authorization (RA) number.
    • The RA number must be clearly marked on the outside of the return package.

  4. Return Shipping

    • Customers are responsible for the cost of return shipping, unless the return is due to an error on the part of the Company or a defective product.
    • The Company recommends using a trackable shipping method and obtaining shipping insurance for return packages.

  5. Refunds

    • Refunds will be issued to the original payment method used for the purchase, within [number] days of receiving the returned product.
    • Shipping and handling fees are non-refundable, unless the return is due to an error on the part of the Company or a defective product.

  6. Exchanges

    • The Company may offer exchanges for defective or damaged products, subject to availability.
    • If an exchange is not possible, a refund will be issued according to the terms outlined in this Return Policy.

  7. Non-Returnable Items

    • Certain items may not be eligible for return, including but not limited to:
      • Products that have been used, opened, or damaged by the customer.
      • Products without original packaging or missing parts.
      • Products purchased during clearance or final sale events.

  8. Damaged or Defective Products

    • If a product arrives damaged or defective, customers must contact the Company's customer service team within [number] days of receiving the product to arrange for a replacement or refund.

  9. Cancellation of Orders

    • Orders cannot be cancelled once they have been processed and shipped. Customers may initiate a return according to the terms outlined in this Return Policy.

  10. Contact Information

    • Smart Online Solutions Co., Ltd.
    • Address: 63/8 Moo 5, Tambon Bophut, Ko Samui, Suratthani 84320, Thailand
    • Email: emacomstore@gmail.com

By making a purchase from Navara, customers agree to comply with the terms and conditions of this Return Policy. The Company reserves the right to update or modify this Return Policy at any time without prior notice.